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We have 4 standard packages that we offer by default. If it's not possible to fit what you're looking for into one of these categories, or you're looking for one off support, time critical emergencies included, then contact us to discuss further.
| Standard | Premium | Power | Enterprise | |
| Management | 1 hour/mo | 2 hours/mo | 4 hours/mo | 1 hour/mo/server |
| Support | 1½ hours/mo | 2 hours/mo | 4 hours/mo | 2 hours/mo/server |
| Support Response | Within 4 hours | Within 1 hour | Within ½ hour | Within ½ hour |
| 24/7 Monitoring |  | | | |
| FREE Security Audit | | | | |
| Proactive Support | | | | |
| Server Optimization |  | | | |
| Priority Support | | | | |
| Emergency Patching | | | | |
| Ongoing Security Audits | | | | |
| FREE SMS Alerts | | | | |
| Backups (1GB FREE) | | | | |
| Order Management |